Check the field “Code Name” for your processor model. In my example below I am running a “Skylake” processor. Look in the field “Code Name” to see what processor you have. It gives you a whole lot of information about your processor and your system’s hardware configuration. The easiest way is to install a little free tool called CPU-Z. More information about Intel’s processor numbering. For optimum support, you want to see there either a number 7xxx or higher. The first number after the hyphen is a “6” which means this is the 6th Generation of processors also called Skylake. See the example below, it shows an i7-6820HK CPU. Look at the processor and the first number after the hyphen. If you have an AMD processor you can read which one you have, but with Intel, it’s a bit more cryptic. Once you have the device manager open, search for the category “Processors”. On Windows 10 open your device manager by typing “Device manager” into the Windows start menu. There are two ways to look up your processor. So how do you identify your processor? Device Manager shows your Processor Identify your Intel ProcessorĪs mentioned, GoPro suggests running Intel Kaby Lake/AMD Ryzen processors or newer versions. Other apps like Windows Media Player, Windows Movies & TV, and VLC can play back the video just fine.
The only app however having issues with playback of these files is Quik itself. This means that I run according to GoPro, a supported operating system but not supported hardware. However, if you run a supported operating system but older hardware, you might have issues with playback. According to GoPro’s website, Quik for Desktop will still copy the HEVC video files to your hard drive but won’t display them in your library if you run an unsupported operating system. You might need a dedicated graphics card and not just the Intel onboard graphics card. Skylake already includes HEVC playback, but performance of this feature was increased drastically with Kaby Lake. I am running on the predecessor of Intel Kaby Lake, the Intel Skylake and have no issues playing back the content on my PC. Windows: Computers running Windows 10 and Intel Kaby Lake (or equivalent) processor and newer.MacOS: HEVC is supported on macOS High Sierra computers using the A10 processor and newer (basically Macbooks and iMacs build in 2016 or later).